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Managed Services
"Focusing on what you do best"
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Many schools and colleges have taken the decision to outsource some or all of their ICT services to the private sector. Their reasons for this are usually one of the following:
- Guaranteed service levels.
- Value for money.
- Sharing risk.
- Allowing management to focus on education.
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All of these can be achieved through a managed service. This can be an excellent solution providing that the services and the accompanying service levels actually deliver what you need. Defining and negotiating these can be a challenge - especially when you do it once in 5 years and the supplier every week!
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We have supported a number of colleges through all aspects of this process - from defining the initial requirements to identifying suppliers, managing the procurement and negotiating the contract. We also undertake reviews of existing managed service arrangements - looking over your shoulder to keep your supplier honest!
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Our experience in most of the major College outsourcing projects to date puts us in a unique position to help and advise any college considering a managed service approach.
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Services here typically include:
- Requirements definition and analysis
- Procurement
- Contract negotiation
- Supplier and contract audit and review
- Transformation project management
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